Paul Willard

Employment History

Senior Network Engineer. Lightwire Hamilton.

Engineering an ISP network.

Driver. Goodman Fielder Hamilton.

driving an 8 wheeler late model Volvo doing deliveries around Hamilton, a late model Volvo with either a 4 axle or 5 axle trailer doing line haul to Taupo and Auckland, or a 10 year old Freightliner 3 axle semi with 18sp road ranger doing line haul to Taupo and Auckland.

Driver. Bidvest Fresh Hamilton.

Delivering FMCG. 40-60 drops per day. Chiller unit.

Vice President of Operations. SMX Limited, Auckland.

Completed initial setup of cloud based hosted email and support service and am responsible for the day to day technology, plus involved in weekly and monthly IT governance decisions. I lead the team that guides technology through the wider organisation interpreted from the organisational strategy guidelines.

  • Weekly executive meetings.
  • Monthly executive reports on operations and customer service
  • Management of staff.
    • Recruitment
    • Performance management
    • Discipline
    • All aspects of HR
  • Infrastructure design and implementation.
    • Big data storage design
      • Data security in terms of consistent and confirmed DB writes.
    • Capacity planning for 350% growth in customer base
  • Customer liaison for large Multi Nationals
  • Account management for key accounts.
  • Over international support management across 4 countries.
  • Hands on System administration
    • BAU operations (RHEL environment)
    • Package building and management
    • Automation through scripting (BASH / Perl )
    • Database capacity management (2TB postgres)
    • Network security audits, and network design.
  • Oversight of all systems, all non-development staff report to me.
  • Vendor relationship and management.

Technology leader – Hamilton. Earthquake Commission (EQC), Hamilton.

Completed initial setup of office and support service (150 workstations) and was responsible for the day to day technology on the Hamilton site, plus involved in weekly and monthly IT governance decisions for Wellington and Christchurch. I formed part of the team that guides technology through the wider organisation interpreted from the organisational strategy guidelines.

  • Weekly reports to the senior executive level.
  • Management of local staff.
  • Technical advisor to wider organisation.

Self-employed contractor. Net Enterprises Ltd, Hamilton.

Contract to IT organisations to provide overflow capacity, or relief. Predominantly web based companies where my extensive experience in running data centres, supporting customers, and “business as usual” coding allows me to fulfil needs quickly and efficiently. I am a veteran website designer with in depth knowledge of a number of programming languages and design programmes. I manage my own accounting, marketing and sub-contractors.

Business and Operations Manager. Computer Troubleshooters, Te Rapa, Hamilton.

Responsible for the oversight of the company, I worked alongside the owners as a trusted advisor, and relief manager. The owners and I made joint decisions for the organisation, and I was responsible for implementing the outcomes with the company on a day to day basis. I embarked on launching a new brand to promote the higher managed service that the company sells, and connected the service with a new aspect of professional services. I encouraged company growth by encompassing my existing networks. Operationally I implemented peak performance strategy to maintain employee engagement, and as such ensure added value for the customer.

Systems and Operations. NetValue Ltd, 18 London Street, Hamilton.

I was responsible for the infrastructure, capacity planning, and business continuity for NetValue. I led a team of people who successfully established a strong technology foundation within the organization. My involvement was instrumental in making decisions that influenced the availability of the company products and services. I was directly responsible for new consumer products that integrate with the infrastructure that has resulted in news sales, and reduced overheads. Key responsibilities included strategic infrastructure planning, supplier management, database server management, and staff management, and I designed and executed a successful service desk, focusing on single point of contact, rather than first point of contact resulting in an easily understandable system for the customers, and more reliable data for monitoring and reporting.

Board of Trustees. Hamilton’s Fraser High School.

The school employs approximately 200 teaching staff, and 27 support staff. I was directly responsible for liaising with media, the ministry, and the school management; responsible for Policy writing, legal documentation preparation, ministry reports, financial oversight, and senior staff appraisals

Systems Administration Team Leader. Mondiale Freight, 77 Richard Pearse Drive, Auckland.

I managed a small team of database programmers and system operators.

I was responsible for a portion of the infrastructure, reporting to the IT manager who was remote; I had sole discretion of the daily duties, responsibilities, and priorities. (60-70 workstations)

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